Metallic Epoxy Pros Limited Residential Flooring Warranty

1. Introduction

Thank you for choosing the Metallic Epoxy Pros to install your Metallic Epoxy Flooring. Our local owners are committed to providing you with high-quality, durable, and aesthetically pleasing flooring solutions. This limited 10-Year warranty outlines the terms and conditions under which the Metallic Epoxy Pros guarantees the performance and longevity of our flooring products. Please review the following warranty details carefully.

2. Warranty Coverage

2.1. Limited Lifetime Warranty

Metallic Epoxy Pros provides a Limited 10-Year Warranty on Metallic Epoxy flooring products, which guarantees that under normal residential usage your flooring will remain free from defects in materials and workmanship for as long as you own the property where the flooring was installed.

3. Warranty Terms

3.1. Coverage

This warranty covers:

  • Defects in material and workmanship that result in delamination, peeling, or separation due to manufacturing flaws.
  • Issues arising from the failure of the flooring to perform under normal wear and tear conditions that are not caused by external factors.
  • Any stains from oil, transmission fluid, radiator fluid, diesel, or gasoline spills as long as the spills were removed within 20 minutes of the accident.

3.2. Exclusions

This warranty does not cover:

  • Damage resulting from misuse, abuse, or accidents.
  • Issues related to improper maintenance or cleaning that deviate from the Metallic Epoxy Pros’ guidelines that were provided to you at the time of installation.
  • Flooring products used other than Metallic Epoxy Pros, Top Coats, Epoxies, and Urethanes, or other, etc. 
  • Damage from exposure to excessive moisture, flooding, or other environmental conditions outside recommended usage.
  • Normal wear and tear, including scratches, scuffs, or discoloration due to high-traffic use, heavy equipment, or harsh chemicals.
  • Variations in color and texture between online product samples and the installed floor.

4. Warranty Claims Process

4.1. Reporting a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact the Local Metallic Epoxy Pros Local Owner Who Installed Your Floor: Reach out to your local Metallic Epoxy Pros local owner who installed your floor within 30 days of discovering a defect. You may contact them through the website – https://MetallicEpoxyPros.com/locations.
  2. Provide Information: Submit a detailed description of the issue, along with photographs of the affected areas and a copy of your original purchase receipt. Please submit wide angle photos as well as up close detail views of any issue.
  3. Inspection: A local Metallic Epoxy Pros representative from your local territory will review your claim and may arrange for an inspection of the flooring to assess the issue.

4.2. Resolution

If the claim is deemed valid, your local Metallic Epoxy Pros owner will:

  1. Repair or Replace: At their discretion, the local Metallic Epoxy Pros owner will either repair the affected area or provide replacement materials for the defective portion. Installation costs and any other related expenses are the responsibility of the customer unless otherwise agreed upon.
  2. No Cash Refunds: This warranty does not offer cash refunds. Replacement materials will be provided at no cost, but additional costs associated with labor or other expenses are not covered.

5. Installation and Maintenance

5.1. Installation

Proper installation is crucial for the longevity and performance of your Metallic Epoxy Pros, Metallic Epoxy flooring. Your local Metallic Epoxy Pros owner is trained to install Metallic Epoxy Pros proprietary flooring products. Any products used other than Metallic Epoxy Pros, are not subject to this guarantee.

5.2. Maintenance

Regular maintenance is essential to preserving the appearance and functionality of your flooring. Follow the recommended cleaning and maintenance procedures explained to you by your local Metallic Epoxy Pros owner to avoid voiding your warranty. Find the cleaning and suggested maintenance here.

6. Limitation of Liability

Your local Metallic Epoxy Pros owner’s liability under this warranty is limited to the cost of repairing or replacing the defective flooring as described in this document. We are not liable for any incidental or consequential damages resulting from defects in our products.

7. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser. Any transfer of ownership voids this warranty. Additionally, an ownership change of your local Metallic Epoxy Pros owner from the original owner who installed your floor, also voids this warranty.

8. Governing Law

This warranty is governed by the laws of [Phoenix, AZ, USA], and any disputes arising from this warranty will be subject to the jurisdiction of the courts located in [Phoenix, AZ, USA].

9. Contact Information

For any questions regarding this warranty or to file a claim, please contact your local Metallic Epoxy Pros Owner.

10. Warranty Validity

This warranty is effective for all Metallic Epoxy Pros flooring products purchased on or after [October 31, 2024].

Thank you for choosing Metallic Epoxy Pros. We appreciate your business and are committed to ensuring your satisfaction with our services and our Metallic Epoxy Pros products.

Disclaimer: Each Metallic Epoxy Pros location/territory is individually owned and operated. This warranty is between the local Metallic Epoxy Pros Owner who owns your local territory at the time your floor is installed and the customer who received the floor coating services. It is NOT between the customer and Metallic Epoxy Pros LLC. nor any future owners of your local Metallic Epoxy Pros Franchise Territory.  Any claims from the installation of your floor are to be filed directly with the local Metallic Epoxy Pros Owner who installed your floor.  This express limited warranty represents the sole warranty offered by the local Metallic Epoxy Pros Owner for the services, products, and materials provided under this contract.  Metallic Epoxy Pros LLC or the local Metallic Epoxy Pros Owner do not provide any other warranties, whether expressed or implied, and explicitly disclaims any and all other warranties whether expressed or implied, statutory or otherwise.

The local Metallic Epoxy Pros Owners’ liability to the buyer regarding claims of loss or damage arising from the contract of sale, its performance or breach, or related to the design, manufacture, sale, delivery, installation, service, repair, or use of the provided floor coatings or cabinets, shall not exceed the amount the buyer paid for the repair or replacement of the defective parts or components. Under no circumstances shall Metallic Epoxy Pros LLC. OR the local Metallic Epoxy Pros Owner be held liable for any special or consequential damages including, but not limited to, injuries to individuals or property damage or the loss of use of any property.